{"xsrfToken":"b267d43427683d4f66a3350d6af4dd506cf7ce90_lout","branding":{"id":"2","key":"cs","name":"Contact Us","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d9b8e87e-e774-467b-bdc2-e30620fe246f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzE5ZGQ1Zi00ZjcxLTRmYmYtYjZlZS0wNzJmNWE2Y2ExMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5YjhlODdlLWU3NzQtNDY3Yi1iZGMyLWUzMDYyMGZlMjQ2ZiI6WyJyZWFkIl19LCJleHAiOjE3Mzc0MTU4NDksIm5iZiI6MTczNzQxNTI0OX0.5difkcLToA97qulrgtbK8ZEr1b7JzCgyaf0sBjaXmWI&client=3719dd5f-4f71-4fbf-b6ee-072f5a6ca12b&mode=fit","logoId":"d9b8e87e-e774-467b-bdc2-e30620fe246f","isLogoAvailable":true,"helpCenterTitle":"Welcome to Touchcast Support","sharedPortalName":"Touchcast Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Touchcast Support","sharedPortalName":"Touchcast Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4655d2","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10500,"serviceDeskId":2,"name":"Contact Us","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"56","name":"Data Purge/Export","descriptionHtml":"","callToAction":"Data Purge/Export","introHtml":"<p>To request a data deletion or export per GDPR regulations please choose this request type</p>","icon":11412,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11412","groups":[2],"key":""},{"id":"91","name":"Enablement Request","descriptionHtml":"","callToAction":"Enablement Request","introHtml":"<p>If you are interested in enabling your company with Touchcast products, please provide your information here.</p>","icon":11433,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11433","groups":[2],"key":""},{"id":"8","name":"General Support Questions","descriptionHtml":"","callToAction":"General Support Questions","introHtml":"<p>If you can't find a resolution in our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Touchcast Knowledge Base</a>, please submit a support ticket detailing the issue you're experiencing.</p>","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[2],"key":""},{"id":"51","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Report irregular app behavior. Please submit as much information including screenshots or video captures of the issue you're experiencing.</p>","icon":11410,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11410","groups":[2],"key":""},{"id":"14","name":"Suggest Feature or Service","descriptionHtml":"","callToAction":"Suggest Feature or Service","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10407,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10407","groups":[2],"key":""},{"id":"50","name":"Billing and Subscription Inquiries","descriptionHtml":"","callToAction":"Billing and Subscription Inquiries","introHtml":"<p>If you have an active subscription or are looking for more information about subscriptions, please submit that here. Please read the <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/610861222/Billing+Subscription+FAQ+s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Billing and Subscription FAQ's </a> before submitting a request</p>","icon":11417,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11417","groups":[],"key":""},{"id":"89","name":"Contact Sales","descriptionHtml":"","callToAction":"Contact Sales","introHtml":"<p>For business and enterprise inquiries about our products and services</p>","icon":11415,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11415","groups":[],"key":""},{"id":"42","name":"Email2Case","descriptionHtml":"","callToAction":"Email2Case","introHtml":"<p>Email2Case Support Request</p>","icon":10432,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10426,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10426","groups":[],"key":""},{"id":"93","name":"Security Incident","descriptionHtml":"<p>Please indicate the Incident Category below: <br> Category one - A threat to public safety or life<br> Category two - A threat to sensitive data <br> Category three - A threat to computer systems <br> Category four - A disruption of services</p>","callToAction":"Security Incident","introHtml":"<p>Customers are encouraged to report any unauthorized access or malicious behavior to the Touchcast environment.</p>","icon":11440,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11440","groups":[],"key":""},{"id":"13","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10405,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10405","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,91,51,56,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87067e49-b29b-3e91-8eb7-78c73d2d38b5","appLinkName":"Confluence (touchcastllc.atlassian.net)","appLinkUrl":"https://touchcastllc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://touchcastllc.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://touchcastllc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzE5ZGQ1Zi00ZjcxLTRmYmYtYjZlZS0wNzJmNWE2Y2ExMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc0MTY0NDksIm5iZiI6MTczNzQxNTI0OX0.l1KaDuOkNXnKjfnJIrCa0S4zYCcTvWN5DlgBqeWk1O8","targetCollection":"upload-project-10500","endpointUrl":"https://api.media.atlassian.com","clientId":"3719dd5f-4f71-4fbf-b6ee-072f5a6ca12b","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":10500,"form":{"name":"General Support Questions","descriptionHtml":"","callToAction":"General Support Questions","intro":"<p>If you can't find a resolution in our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow noreferrer\">Touchcast Knowledge Base</a>, please submit a support ticket detailing the issue you're experiencing.</p>","instructions":"","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11101","fieldConfigId":"12601","label":"First Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11000","fieldConfigId":"12500","label":"Incident Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10795"],"values":[{"value":"10795","label":"Choose an option...","selected":false,"children":[]},{"value":"10600","label":"Account/Password Reset","selected":false,"children":[]},{"value":"10601","label":"Account Creation","selected":false,"children":[]},{"value":"10602","label":"Green Screen","selected":false,"children":[]},{"value":"10603","label":"Subscriptions","selected":false,"children":[]},{"value":"10784","label":"Deactivate Account","selected":false,"children":[]},{"value":"10799","label":"Delete Account","selected":false,"children":[]},{"value":"10800","label":"Delete Account & Data","selected":false,"children":[]},{"value":"10785","label":"Upload / Download","selected":false,"children":[]},{"value":"10786","label":"Recover Old Data","selected":false,"children":[]},{"value":"10787","label":"Quota Exceeded","selected":false,"children":[]},{"value":"10788","label":"Live Streaming Request","selected":false,"children":[]},{"value":"10789","label":"Sharing Settings","selected":false,"children":[]},{"value":"10790","label":"Pitch Light Mode","selected":false,"children":[]},{"value":"10792","label":"Pitch Video","selected":false,"children":[]},{"value":"10791","label":"Pitch Audio","selected":false,"children":[]},{"value":"10793","label":"Studio Video","selected":false,"children":[]},{"value":"10794","label":"Studio Audio","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11100","fieldConfigId":"12600","label":"Last Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11010","label":"Touchcast Ciscape","selected":false,"children":[]},{"value":"11012","label":"Touchcast CogCache","selected":false,"children":[]},{"value":"11019","label":"Touchcast Genything","selected":false,"children":[]},{"value":"10959","label":"Touchcast Showtime","selected":false,"children":[]},{"value":"10201","label":"Touchcast Website","selected":false,"children":[]},{"value":"10920","label":"Touchcast fabric","selected":false,"children":[]},{"value":"11004","label":"Touchcast for teams","selected":false,"children":[]},{"value":"11003","label":"Touchcast legacy products (studio, pitch)","selected":false,"children":[]},{"value":"11005","label":"Touchcast maas enterprise","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/8","calendarParams":{"firstDay":0,"date":"2025-01-20T18:20:49-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87067e49-b29b-3e91-8eb7-78c73d2d38b5","appLinkName":"Confluence (touchcastllc.atlassian.net)","appLinkUrl":"https://touchcastllc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://touchcastllc.atlassian.net/wiki/spaces/CS","isServer":false},"labels":["internal"],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://touchcastllc.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzE5ZGQ1Zi00ZjcxLTRmYmYtYjZlZS0wNzJmNWE2Y2ExMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc0MTY0NDksIm5iZiI6MTczNzQxNTI0OX0.l1KaDuOkNXnKjfnJIrCa0S4zYCcTvWN5DlgBqeWk1O8","targetCollection":"upload-project-10500","endpointUrl":"https://api.media.atlassian.com","clientId":"3719dd5f-4f71-4fbf-b6ee-072f5a6ca12b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}