TouchCast Fabric Portal: Account Management - Forgotten Password

1. Password Reset Initiation

If you do not remember your password, click the 'I forgot my password' link on the password entry screen.  The Reset Your Password screen (shown below) will display.

2. Confirm the account ID (email address), follow the CAPTCH flow and then click the Continue button.

3. Two Step Verification

First, the following screen is displayed explaining that you should have received an email containing a code you will need to enter in the screen to advance to the next step of the password reset process.  

Second, for security proposes, you will receive an email providing you a code to enter in the Pitch screen.

Screen requesting user to enter a code:

Example of the email providing the verification code:

Once you enter the code sent in the email, your will be sent the following screen directing you to enter the answer to the security question provided during TouchCast account registration.  In this example, the question was 'What was the first thing you learned to cook'.

4. Create a New Password

Once you enter the answer exactly as entered during registration and click 'Continue', you will be able to create a new password.

• Passwords must be at least 8 characters long, contains at least one uppercase letter, a number, a symbol and not contain parts of the email address. TouchCast passwords are case sensitive.  Example: #Rusty123
  
• Once the 'Save password' button is clicked, a screen advising you that the password has been successfully changed will display.
  
• Click the 'Click here to log on' link to sign in using the new password you selected.
  
• Please note: TouchCast account passwords do not expire after a certain length of time.