Service Desk

{"xsrfToken":"BCHD-FSN8-BJYL-TGS4_2edce5f17a005fd484727f2cd3913b80bb52a1be_lout","branding":{"id":"2","key":"cs","name":"TouchCast Help Center","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b7e8aee6-bc93-4b7c-87bd-fa6621e341ac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzE5ZGQ1Zi00ZjcxLTRmYmYtYjZlZS0wNzJmNWE2Y2ExMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI3ZThhZWU2LWJjOTMtNGI3Yy04N2JkLWZhNjYyMWUzNDFhYyI6WyJyZWFkIl19LCJleHAiOjE1NjM3MTU0NTQsIm5iZiI6MTU2MzcxNDc5NH0.y8Pbbr_SFvbWurMP77EFWg52ico8X_-RqUO1fF8WlBk&client=3719dd5f-4f71-4fbf-b6ee-072f5a6ca12b&mode=fit","logoId":"b7e8aee6-bc93-4b7c-87bd-fa6621e341ac","isLogoAvailable":true,"helpCenterTitle":"Welcome to TouchCast Support","sharedPortalName":"TouchCast Support","userInitialAnnouncementHeader":"Announcements and Updates (Click to expand)","userInitialAnnouncementMessageWiki":"Pitch for Windows 10 (UWP) Date: January 23, 2019 We will be releasing an update to TouchCast Pitch for Windows 10 devices. If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">recommend minimum spec. </a> \nStudio 2.2.1 Update. Date: January 24, 2019 We will be releasing an update to TouchCast Studio for iPad. If you don't have auto updates enabled, please make sure to update your app from the app store. This version includes some general fixes and performance enhancements when uploading your touchcasts and projects. \nSystem Maintenance Schedule No planned maintenance. \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Please click here for history of archived announcements. </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Customer Support Knowledge Base </a>","translations":{"en-US":{"helpCenterTitle":"Welcome to TouchCast Support","sharedPortalName":"TouchCast Support","announcementHeader":"Announcements and Updates (Click to expand)","announcementMessage":"*Pitch for Windows 10 (UWP)*\nDate: January 23, 2019\nWe will be releasing an update to TouchCast Pitch for Windows 10 devices. If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our [recommend minimum spec. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements]\n\n*Studio 2.2.1 Update.*\nDate: January 24, 2019\nWe will be releasing an update to TouchCast Studio for iPad. If you don't have auto updates enabled, please make sure to update your app from the app store. This version includes some general fixes and performance enhancements when uploading your touchcasts and projects.\n\n\n\n\n*System Maintenance Schedule*\nNo planned maintenance.\n\n[*Please click here for history of archived announcements.* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements]\n\n\n[*Customer Support Knowledge Base* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4655d2","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10500,"serviceDeskId":2,"name":"TouchCast Help Center","description":"Please use the TouchCast Knowledge Base link below, if you are unable to find what you are looking for, submit a support request using the links below. \n<h2><a name=\"%21\" target=\"_blank\"></a><img src=\"http://cdn-assets.touchcast.com/support/images/knowledgebase_20_20.png\" style=\"border: 0px solid black\"> <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">TouchCast Knowledge Base</a></h2>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"13","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10405,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10405","groups":[],"key":""},{"id":"56","name":"Data Purge/Export","descriptionHtml":"","callToAction":"Data Purge/Export","introHtml":"To request a data deletion or export per GDPR regulations please choose this request type","icon":11412,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11412","groups":[2],"key":""},{"id":"14","name":"Suggest Feature or Service","descriptionHtml":"","callToAction":"Suggest Feature or Service","introHtml":"See a place where we can do better? We're all ears.","icon":10407,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10407","groups":[2],"key":""},{"id":"42","name":"Email2Case","descriptionHtml":"","callToAction":"Email2Case","introHtml":"Email2Case Support Request","icon":10432,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"8","name":"General Support Questions","descriptionHtml":"","callToAction":"General Support Questions","introHtml":"If you can't find a resolution in our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">TouchCast Knowledge Base </a>, please submit a support ticket detailing the issue you're experiencing.","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[2],"key":""},{"id":"51","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Report irregular app behavior. Please submit as much information including screenshots or video captures of the issue you're experiencing.","icon":11410,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11410","groups":[2],"key":""},{"id":"10","name":"Intercom","descriptionHtml":"","callToAction":"Intercom","introHtml":"For requests coming in from Intercom","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[],"key":""},{"id":"12","name":"Intercom","descriptionHtml":"","callToAction":"Intercom","introHtml":"Intercom Requests","icon":11400,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11400","groups":[],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10426,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10426","groups":[],"key":""},{"id":"50","name":"Billing and Subscription Inquiries","descriptionHtml":"","callToAction":"Billing and Subscription Inquiries","introHtml":"If you have an active subscription or are looking for more information about subscriptions, please submit that here. Please read the <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/610861222/Billing+Subscription+FAQ+s\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Billing and Subscription FAQ's </a> before submitting a request","icon":11417,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11417","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,51,14,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87067e49-b29b-3e91-8eb7-78c73d2d38b5","appLinkName":"Confluence (touchcastllc.atlassian.net)","appLinkUrl":"https://touchcastllc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://touchcastllc.atlassian.net/wiki/spaces/CS"},"labels":[],"projectKey":"CS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Announcements and Updates (click here to collapse)","userLanguageMessageWiki":"Important Notice Post a recent Fabric upgrade, if you experience a white frozen page please clear your browser cache. \nPitch for Windows 10 Release version 1.16 Date: July 05, 2019 • Linking of objects between scenes. \nStudio Release version 2.4 Date: July 05. 2019 • General improvements & bug fixes \nFabric Release version 1.9.0 Date: July 05. 2019 • General improvements & bug fixes \nIntercom Live Chat Date: June 28, 2019 Please be aware we are disabling the Intercom Live Chat interface from our webpage. If you need to contact support, please log a call via the <a href=\"https://touchcastllc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Support forms below</a> Many thanks \nPitch for Windows 10 Release version 1.15 Date: May 08, 2019 • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/800751661/Pitch+UWP+Resolution+Settings\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Now supports 1080p for local exports </a> (Fabric Full HD exports - Enterprise & Business only) • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801308806/TouchCast+Pitch+Windows+Adding+Animated+Builds\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Animate objects In & Out of scenes</a> • Improved UI and bug fixes \nPitch for Mac OS Release version 1.15 Date: May 08, 2019 • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801275948/TouchCast+Pitch+MacOS+Resolution+Settings\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Now supports 1080p for local exports </a> • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/762839142/How+to+use+the+Pitch+Virtual+Camera\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Pitch Virtual Camera - present Pitch in 3rd party applications i.e Skype, Zoom etc </a> • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801243165/TouchCast+Pitch+MacOS+Adding+Animated+Builds\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Animate objects In & Out of scenes</a> • Improved UI and bug fixes \nStudio Release version 2.3 Date: May 3, 2019 This update includes: • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/728957022/What+is+TouchCast+Academy\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Launch TouchCast Academy from the Studio home screen. </a> • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/551682250/TouchCast+Fabric+Portal+Fabric+Portal+User+Interface+Overview\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Launch TouchCast Fabric from the Studio home screen. </a> • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540690/TouchCast+Studio+vApp+Sound+FX\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">New vApp custom sound effects. (SFX) </a> • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540487/TouchCast+Studio+Adding+the+eMail+to+vApp\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">New \"email to\" vApp. </a> • <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797376933/TouchCast+Studio+vApp+Animation\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">New vApp animations. </a> • Bug fixes. \nIMPORTANT ANNOUNCEMENT FAO users who use LinkedIn authentication to access the TouchCast Suite. LinkedIn is disabling their support for using their service to authenticate into 3rd party tools. Therefore we need to ask you to set up a new way of accessing your TouchCast account. Don’t worry: your data will be preserved and nothing will be lost. \nSteps: 1. Make sure you have logged out from your TouchCast account. 2. Then navigate to <a href=\"https://auth.touchcast.com/create-account\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">https://auth.touchcast.com/create-account</a>. 3. Type your work email (the one you have been using with LinkedIn) and click Sign up button and then follow the steps. \nThanks, the TouchCast team \nSystem Maintenance Schedule No planned maintenance. \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Please click here for history of archived announcements. </a>","defaultLanguageHeader":"Announcements and Updates (click here to collapse)","defaultLanguageMessage":"*Important Notice*\n Post a recent Fabric upgrade, if you experience a white frozen page please clear your browser cache.\n\n*Pitch for Windows 10*\nRelease version 1.16\nDate: July 05, 2019\n• Linking of objects between scenes.\n\n*Studio*\nRelease version 2.4\nDate: July 05. 2019\n• General improvements & bug fixes\n\n*Fabric*\nRelease version 1.9.0\nDate: July 05. 2019\n• General improvements & bug fixes\n\n*Intercom Live Chat*\nDate: June 28, 2019\nPlease be aware we are disabling the Intercom Live Chat interface from our webpage. \nIf you need to contact support, please log a call via the [Support forms below|https://touchcastllc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8]\nMany thanks\n\n*Pitch for Windows 10*\nRelease version 1.15\nDate: May 08, 2019\n• [Now supports 1080p for local exports |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/800751661/Pitch+UWP+Resolution+Settings] \n(Fabric Full HD exports - Enterprise & Business only) \n• [Animate objects In & Out of scenes|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801308806/TouchCast+Pitch+Windows+Adding+Animated+Builds]\n• Improved UI and bug fixes\n\n*Pitch for Mac OS*\nRelease version 1.15\nDate: May 08, 2019\n• [Now supports 1080p for local exports |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801275948/TouchCast+Pitch+MacOS+Resolution+Settings] \n• [Pitch Virtual Camera - present Pitch in 3rd party applications i.e Skype, Zoom etc |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/762839142/How+to+use+the+Pitch+Virtual+Camera]\n• [Animate objects In & Out of scenes|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801243165/TouchCast+Pitch+MacOS+Adding+Animated+Builds]\n• Improved UI and bug fixes\n\n*Studio*\nRelease version 2.3\nDate: May 3, 2019\nThis update includes:\n• [Launch TouchCast Academy from the Studio home screen. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/728957022/What+is+TouchCast+Academy]\n• [Launch TouchCast Fabric from the Studio home screen. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/551682250/TouchCast+Fabric+Portal+Fabric+Portal+User+Interface+Overview]\n• [New vApp custom sound effects. (SFX) |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540690/TouchCast+Studio+vApp+Sound+FX]\n• [New \"email to\" vApp. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540487/TouchCast+Studio+Adding+the+eMail+to+vApp]\n• [New vApp animations. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797376933/TouchCast+Studio+vApp+Animation]\n• Bug fixes.\n\n*IMPORTANT ANNOUNCEMENT*\nFAO users who use LinkedIn authentication to access the TouchCast Suite.\nLinkedIn is disabling their support for using their service to authenticate into 3rd party tools. Therefore we need to ask you to set up a new way of accessing your TouchCast account. Don’t worry: your data will be preserved and nothing will be lost.\n\nSteps:\n1. Make sure you have logged out from your TouchCast account.\n2. Then navigate to https://auth.touchcast.com/create-account.\n3. Type your work email (the one you have been using with LinkedIn) and click Sign up button and then follow the steps.\n\nThanks, the TouchCast team\n\n*System Maintenance Schedule*\nNo planned maintenance.\n\n[*Please click here for history of archived announcements.* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"TouchCast Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://touchcastllc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}