Service Desk

{"xsrfToken":"BCHD-FSN8-BJYL-TGS4_0393213755b8114e7cc6ddfaa146267c5b3032b3_lout","branding":{"id":"2","key":"cs","name":"TouchCast Help Center","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e4bf7e05-11c5-44e2-a6d8-fd291ebebf0d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzE5ZGQ1Zi00ZjcxLTRmYmYtYjZlZS0wNzJmNWE2Y2ExMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0YmY3ZTA1LTExYzUtNDRlMi1hNmQ4LWZkMjkxZWJlYmYwZCI6WyJyZWFkIl19LCJleHAiOjE1NDc4MjAwMDUsIm5iZiI6MTU0NzgxOTM0NX0.0lRTWHhQ0BLwiveCRA7tN5OLKSUceqd3_EUK2xnNZe4&client=3719dd5f-4f71-4fbf-b6ee-072f5a6ca12b&mode=fit","logoId":"e4bf7e05-11c5-44e2-a6d8-fd291ebebf0d","isLogoAvailable":true,"helpCenterTitle":"Welcome to TouchCast Support","sharedPortalName":"TouchCast Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to TouchCast Support","sharedPortalName":"TouchCast Support","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4655d2","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10500,"serviceDeskId":2,"name":"TouchCast Help Center","description":"Welcome to the TouchCast support page! Please use the search bar to find support articles. If you are unable to find what you are looking for, submit a support request using the link below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"56","name":"Data Purge/Export","descriptionHtml":"","callToAction":"Data Purge/Export","introHtml":"To request a data deletion or export per GDPR regulations please choose this request type","icon":11412,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11412","groups":[2],"key":""},{"id":"50","name":"Billing and Subscription Inquiries","descriptionHtml":"","callToAction":"Billing and Subscription Inquiries","introHtml":"If you have an active subscription or are looking for more information about subscriptions, please submit that here. Please read the <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/610861222/Billing+Subscription+FAQ+s\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Billing and Subscription FAQ's </a> before submitting a request","icon":11417,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11417","groups":[2],"key":""},{"id":"8","name":"General Support Questions","descriptionHtml":"","callToAction":"General Support Questions","introHtml":"If you can't find a resolution in our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/overview\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">TouchCast Knowledge Base </a>, please submit a support ticket detailing the issue you're experiencing.","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[2],"key":""},{"id":"51","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Report irregular app behavior. Please submit as much information including screenshots or video captures of the issue you're experiencing.","icon":11410,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11410","groups":[2],"key":""},{"id":"14","name":"Suggest Feature or Service","descriptionHtml":"","callToAction":"Suggest Feature or Service","introHtml":"See a place where we can do better? We're all ears.","icon":10407,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10407","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,51,14,50,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87067e49-b29b-3e91-8eb7-78c73d2d38b5","appLinkName":"Confluence (touchcastllc.atlassian.net)","appLinkUrl":"https://touchcastllc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://touchcastllc.atlassian.net/wiki/spaces/CS"},"labels":[],"projectKey":"CS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Announcements and Updates","userLanguageMessageWiki":"IMPORTANT NOTICE: \nSystem Maintenance Schedule Date: January 20, 2019 Time: 21:00 EST, 02:00 UTC System Maintenance is for sustaining the security, availability, and performance of the infrastructure supporting TouchCast services. Window: 1 hour TouchCast will be performing scheduled maintenance during the above window. This maintenance will impact the viewing of touchcasts created PRIOR to July 2018 and will last for 15 minutes within the one hour window specified. \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/684687368/Update+Studio+v2.1.2+fixes+PDF+rendering+issues\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Update: Studio v2.1.2 fix for rendered PDF's </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/660242548/TouchCast+Studio+404+Quota+Reached\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Educator Free Account Quota information </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/652967950/Studio+v2.1.1+Announcement\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Studio v2.1.1 Update Announcement </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/608895149/IMPORTANT+ANNOUNCEMENT+Educators+version+of+Fabric+Portal+Migration+for+Studio+2.0\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">IMPORTANT NOTICE: Educational User Specific Studio 2.0 Update and Migration information to Fabric Portal </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/607649916/IMPORTANT+NOTICE+Update+and+Migration+to+Fabric+Portal+and+Studio+2.0\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">IMPORTANT NOTICE: Enterprise User Specific Studio 2.0 Update and Migration information to Fabric Portal</a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Customer Support Knowledge Base </a>","defaultLanguageHeader":"Announcements and Updates","defaultLanguageMessage":"*IMPORTANT NOTICE:*\n\n*System Maintenance Schedule*\nDate: January 20, 2019\nTime: 21:00 EST, 02:00 UTC\nSystem Maintenance is for sustaining the security, availability, and performance of the infrastructure supporting TouchCast services.\nWindow: 1 hour\nTouchCast will be performing scheduled maintenance during the above window. This maintenance will impact the viewing of touchcasts created PRIOR to July 2018 and will last for 15 minutes within the one hour window specified.\n\n\n[Update: Studio v2.1.2 fix for rendered PDF's |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/684687368/Update+Studio+v2.1.2+fixes+PDF+rendering+issues]\n\n[Educator Free Account Quota information |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/660242548/TouchCast+Studio+404+Quota+Reached]\n\n[Studio v2.1.1 Update Announcement |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/652967950/Studio+v2.1.1+Announcement]\n\n[IMPORTANT NOTICE: *Educational User Specific* Studio 2.0 Update and Migration information to Fabric Portal |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/608895149/IMPORTANT+ANNOUNCEMENT+Educators+version+of+Fabric+Portal+Migration+for+Studio+2.0]\n\n[IMPORTANT NOTICE: *Enterprise User Specific* Studio 2.0 Update and Migration information to Fabric Portal|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/607649916/IMPORTANT+NOTICE+Update+and+Migration+to+Fabric+Portal+and+Studio+2.0]\n\n\n\n\n[*Customer Support Knowledge Base* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"TouchCast Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://touchcastllc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}