Jira Service Management

{"xsrfToken":"BCHD-FSN8-BJYL-TGS4_bf4feb144f04ebb34f1f13d21e68a3ce9b34f3de_lout","branding":{"id":"2","key":"cs","name":"Contact Us","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d9b8e87e-e774-467b-bdc2-e30620fe246f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzE5ZGQ1Zi00ZjcxLTRmYmYtYjZlZS0wNzJmNWE2Y2ExMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5YjhlODdlLWU3NzQtNDY3Yi1iZGMyLWUzMDYyMGZlMjQ2ZiI6WyJyZWFkIl19LCJleHAiOjE2NjAwNTExMjQsIm5iZiI6MTY2MDA1MDUyNH0.8TOkPRucU52i8tw1mKRZxTc2nCBxp6G9UwHU_ELUlEM&client=3719dd5f-4f71-4fbf-b6ee-072f5a6ca12b&mode=fit","logoId":"d9b8e87e-e774-467b-bdc2-e30620fe246f","isLogoAvailable":true,"helpCenterTitle":"Welcome to Touchcast Support","sharedPortalName":"Touchcast Support","userInitialAnnouncementHeader":"Announcements and Updates","userInitialAnnouncementMessageWiki":"How do I claim a .metaverse domain? Migrating your .com domain to the metaverse is free and easy. To claim a domain, enter the email address associated with your company’s domain (e.g. jane@touchcast.com).\nIf no one has already registered your company.metaverse, you’ll receive an email to verify your address belongs to you and, if your registration is successful, a confirmation message. \nThe ICANN-registered admin of your company’s domain will also receive a notice that the .metaverse domain has been claimed by you and will provide them with your email so they can contact you.\nWhat if my domain has already been taken? If your domain shows as taken, you will be able to click a link that sends a message to the already active domain administrator letting them know you are enquiring about the domain. They will then be able to respond directly to you through the email address you provided.\nCan I register any domain I want? You can register the domain for an email address that belongs to the namespace you are already part of. If anyone else from your namespace tries to register that domain we will let them know it’s already been registered by you. You cannot currently register a domain whose namespace you do not belong to.\nHow much does an MCity domain cost? .metaverse domains are free for companies, as is unlimited land for their campus in MCity. If you haven’t signed up for MCity yet, you can do so <a href=\"http://metaverse.touchcast.com/join-mcity\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.\n<h3><a name=\"ContactSupportmailto%3Asupport%40touchcast.com\" target=\"_blank\"></a><a href=\"mailto:support@touchcast.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contact Support</a></h3>\n---------------\nSystem Maintenance Schedule\n<ul>\n <li>No planned maintenance</li>\n <li><a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click here for history of archived announcements</a></li>\n</ul>\nPlease use the TouchCast Knowledge Base link below, if you are unable to find what you are looking for, submit a support request using the links below.\n<h3><a name=\"%21\" target=\"_blank\"></a><img src=\"http://cdn-assets.touchcast.com/support/images/knowledgebase_20_20.png\" style=\"border: 0px solid black\"> <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TouchCast Knowledge Base</a></h3>\nPlease submit questions for our sales team <a href=\"https://share.hsforms.com/10PKxO-F6SLSYifrb_BASaw5d6wh\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> if you are interested in learning more about our end-to-end platform for running beautiful events.","translations":{"en-US":{"helpCenterTitle":"Welcome to Touchcast Support","sharedPortalName":"Touchcast Support","announcementHeader":"Announcements and Updates","announcementMessage":"*How do I claim a .metaverse domain?*\nMigrating your .com domain to the metaverse is free and easy. To claim a domain, enter the email address associated with your company’s domain (e.g. jane@touchcast.com).\n\nIf no one has already registered your company.metaverse, you’ll receive an email to verify your address belongs to you and, if your registration is successful, a confirmation message. \n\nThe ICANN-registered admin of your company’s domain will also receive a notice that the .metaverse domain has been claimed by you and will provide them with your email so they can contact you.\n\n*What if my domain has already been taken?*\nIf your domain shows as taken, you will be able to click a link that sends a message to the already active domain administrator letting them know you are enquiring about the domain. They will then be able to respond directly to you through the email address you provided.\n\n*Can I register any domain I want?*\nYou can register the domain for an email address that belongs to the namespace you are already part of. If anyone else from your namespace tries to register that domain we will let them know it’s already been registered by you. You cannot currently register a domain whose namespace you do not belong to.\n\n*How much does an MCity domain cost?*\n.metaverse domains are free for companies, as is unlimited land for their campus in MCity. If you haven’t signed up for MCity yet, you can do so [here|http://metaverse.touchcast.com/join-mcity].\n\nh3. [Contact Support|mailto:support@touchcast.com]\n\n---------------\n\n*System Maintenance Schedule*\n* No planned maintenance\n* [Please click here for history of archived announcements|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements]\n\nPlease use the TouchCast Knowledge Base link below, if you are unable to find what you are looking for, submit a support request using the links below.\nh3. !http://cdn-assets.touchcast.com/support/images/knowledgebase_20_20.png! [TouchCast Knowledge Base|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base]\n\nPlease submit questions for our sales team [here|https://share.hsforms.com/10PKxO-F6SLSYifrb_BASaw5d6wh] if you are interested in learning more about our end-to-end platform for running beautiful events.\n\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4655d2","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10500,"serviceDeskId":2,"name":"Contact Us","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"13","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10405,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10405","groups":[],"key":""},{"id":"56","name":"Data Purge/Export","descriptionHtml":"","callToAction":"Data Purge/Export","introHtml":"To request a data deletion or export per GDPR regulations please choose this request type","icon":11412,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11412","groups":[2],"key":""},{"id":"14","name":"Suggest Feature or Service","descriptionHtml":"","callToAction":"Suggest Feature or Service","introHtml":"See a place where we can do better? We're all ears.","icon":10407,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10407","groups":[2],"key":""},{"id":"42","name":"Email2Case","descriptionHtml":"","callToAction":"Email2Case","introHtml":"Email2Case Support Request","icon":10432,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"51","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Report irregular app behavior. Please submit as much information including screenshots or video captures of the issue you're experiencing.","icon":11410,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11410","groups":[2],"key":""},{"id":"8","name":"General Support Questions","descriptionHtml":"","callToAction":"General Support Questions","introHtml":"If you can't find a resolution in our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TouchCast Knowledge Base </a>, please submit a support ticket detailing the issue you're experiencing.","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[2],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10426,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10426","groups":[],"key":""},{"id":"50","name":"Billing and Subscription Inquiries","descriptionHtml":"","callToAction":"Billing and Subscription Inquiries","introHtml":"If you have an active subscription or are looking for more information about subscriptions, please submit that here. Please read the <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/610861222/Billing+Subscription+FAQ+s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Billing and Subscription FAQ's </a> before submitting a request","icon":11417,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11417","groups":[],"key":""},{"id":"89","name":"Contact Sales","descriptionHtml":"","callToAction":"Contact Sales","introHtml":"For business and enterprise inquiries about our products and services","icon":11415,"iconUrl":"https://touchcastllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11415","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,51,14,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87067e49-b29b-3e91-8eb7-78c73d2d38b5","appLinkName":"Confluence (touchcastllc.atlassian.net)","appLinkUrl":"https://touchcastllc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://touchcastllc.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Touchcast Support","description":"Welcome to the help center - we're here to help! 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