Service Desk

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If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">recommend minimum spec. </a> \nStudio 2.2.1 Update. Date: January 24, 2019 We will be releasing an update to TouchCast Studio for iPad. If you don't have auto updates enabled, please make sure to update your app from the app store. This version includes some general fixes and performance enhancements when uploading your touchcasts and projects. \nSystem Maintenance Schedule No planned maintenance. \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Please click here for history of archived announcements. </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Customer Support Knowledge Base </a>","translations":{"en-US":{"helpCenterTitle":"Welcome to TouchCast Support","sharedPortalName":"TouchCast Support","announcementHeader":"Announcements and Updates (Click to expand)","announcementMessage":"*Pitch for Windows 10 (UWP)*\nDate: January 23, 2019\nWe will be releasing an update to TouchCast Pitch for Windows 10 devices. If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our [recommend minimum spec. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements]\n\n*Studio 2.2.1 Update.*\nDate: January 24, 2019\nWe will be releasing an update to TouchCast Studio for iPad. If you don't have auto updates enabled, please make sure to update your app from the app store. This version includes some general fixes and performance enhancements when uploading your touchcasts and projects.\n\n\n\n\n*System Maintenance Schedule*\nNo planned maintenance.\n\n[*Please click here for history of archived announcements.* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements]\n\n\n[*Customer Support Knowledge Base* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4655d2","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10500,"serviceDeskId":2,"name":"TouchCast Help Center","description":"Please use the TouchCast Knowledge Base link below, if you are unable to find what you are looking for, submit a support request using the links below. \n<h2><a name=\"%21\" target=\"_blank\"></a><img src=\"http://cdn-assets.touchcast.com/support/images/knowledgebase_20_20.png\" style=\"border: 0px solid black\"> <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">TouchCast Knowledge Base</a></h2>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"13","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10405,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10405","groups":[],"key":""},{"id":"56","name":"Data Purge/Export","descriptionHtml":"","callToAction":"Data Purge/Export","introHtml":"To request a data deletion or export per GDPR regulations please choose this request type","icon":11412,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11412","groups":[2],"key":""},{"id":"50","name":"Billing and Subscription Inquiries","descriptionHtml":"","callToAction":"Billing and Subscription Inquiries","introHtml":"If you have an active subscription or are looking for more information about subscriptions, please submit that here. Please read the <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/610861222/Billing+Subscription+FAQ+s\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Billing and Subscription FAQ's </a> before submitting a request","icon":11417,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11417","groups":[2],"key":""},{"id":"14","name":"Suggest Feature or Service","descriptionHtml":"","callToAction":"Suggest Feature or Service","introHtml":"See a place where we can do better? We're all ears.","icon":10407,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10407","groups":[2],"key":""},{"id":"42","name":"Email2Case","descriptionHtml":"","callToAction":"Email2Case","introHtml":"Email2Case Support Request","icon":10432,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"8","name":"General Support Questions","descriptionHtml":"","callToAction":"General Support Questions","introHtml":"If you can't find a resolution in our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">TouchCast Knowledge Base </a>, please submit a support ticket detailing the issue you're experiencing.","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[2],"key":""},{"id":"51","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Report irregular app behavior. Please submit as much information including screenshots or video captures of the issue you're experiencing.","icon":11410,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11410","groups":[2],"key":""},{"id":"10","name":"Intercom","descriptionHtml":"","callToAction":"Intercom","introHtml":"For requests coming in from Intercom","icon":10427,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[],"key":""},{"id":"12","name":"Intercom","descriptionHtml":"","callToAction":"Intercom","introHtml":"Intercom Requests","icon":11400,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11400","groups":[],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10426,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10426","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,51,14,50,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87067e49-b29b-3e91-8eb7-78c73d2d38b5","appLinkName":"Confluence (touchcastllc.atlassian.net)","appLinkUrl":"https://touchcastllc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://touchcastllc.atlassian.net/wiki/spaces/CS"},"labels":[],"projectKey":"CS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Announcements and Updates (Click to expand)","userLanguageMessageWiki":"IMPORTANT ANNOUNCEMENT FAO users who use LinkedIn authentication to access the TouchCast Suite. LinkedIn is disabling their support for using their service to authenticate into 3rd party tools. Therefore we need to ask you to set up a new way of accessing your TouchCast account. Don’t worry: your data will be preserved and nothing will be lost. \nSteps: 1. Make sure you have logged out from your TouchCast account. 2. Then navigate to <a href=\"https://auth.touchcast.com/create-account\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">https://auth.touchcast.com/create-account</a>. 3. Type your work email (the one you have been using with LinkedIn) and click Sign up button and then follow the steps. \nThanks, the TouchCast team \nService outage Incident dated March 7, 2019 11:00 EST / 16:00 GMT All services were fully restored March 8, 2019 4:15 PM EST / 9:15 PM GMT The incident was due to an AWS outage. \nPitch for Windows 10 (UWP) Release version 1.14 Date: March 6, 2019 This update includes: • wipe transitions can be added in prepare mode, so that transitions display during your presentation. • Improved UI • General bug fixes \nEducational TouchCast customers Date: February 7 at 17:30 EST (22:30 GMT) We will be releasing our new dark theme for the Fabric Portal user interface and made sharing accessible from the player. \nSystem Maintenance Schedule No planned maintenance. \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Please click here for history of archived announcements. </a>","defaultLanguageHeader":"Announcements and Updates (Click to expand)","defaultLanguageMessage":"*IMPORTANT ANNOUNCEMENT*\nFAO users who use LinkedIn authentication to access the TouchCast Suite.\nLinkedIn is disabling their support for using their service to authenticate into 3rd party tools. Therefore we need to ask you to set up a new way of accessing your TouchCast account. Don’t worry: your data will be preserved and nothing will be lost.\n\nSteps:\n1. Make sure you have logged out from your TouchCast account.\n2. Then navigate to https://auth.touchcast.com/create-account.\n3. Type your work email (the one you have been using with LinkedIn) and click Sign up button and then follow the steps.\n\nThanks, the TouchCast team\n\n*Service outage*\nIncident dated March 7, 2019 11:00 EST / 16:00 GMT\nAll services were fully restored March 8, 2019 4:15 PM EST / 9:15 PM GMT \nThe incident was due to an AWS outage.\n\n*Pitch for Windows 10 (UWP)*\nRelease version 1.14\nDate: March 6, 2019\nThis update includes:\n• wipe transitions can be added in prepare mode, so that transitions display during your presentation.\n• Improved UI\n• General bug fixes\n\n*Educational TouchCast customers*\nDate: February 7 at 17:30 EST (22:30 GMT) We will be releasing our new dark theme for the Fabric Portal user interface and made sharing accessible from the player.\n\n*System Maintenance Schedule*\nNo planned maintenance.\n\n[*Please click here for history of archived announcements.* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/131432726/Customer+Portal+Announcements]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"TouchCast Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://touchcastllc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}