Service Desk

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Please use the search bar to find support articles. If you are unable to find what you are looking for, submit a support request using the link below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"56","name":"Data Purge/Export","descriptionHtml":"","callToAction":"Data Purge/Export","introHtml":"To request a data deletion or export per GDPR regulations please choose this request type","icon":11412,"iconUrl":"https://touchcastllc.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11412","groups":[2],"key":""},{"id":"50","name":"Billing and Subscription Inquiries","descriptionHtml":"","callToAction":"Billing and Subscription Inquiries","introHtml":"If you have an active subscription or are looking for more information about subscriptions, please submit that here. 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If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">recommend minimum spec. </a> \nSystem Maintenance Schedule Date: January 20, 2019 Time: 21:00 EST, 02:00 UTC System Maintenance is for sustaining the security, availability, and performance of the infrastructure supporting TouchCast services. Window: 1 hour TouchCast will be performing scheduled maintenance during the above window. This maintenance will impact the viewing of touchcasts created PRIOR to July 2018 and will last for 15 minutes within the one hour window specified. \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/684687368/Update+Studio+v2.1.2+fixes+PDF+rendering+issues\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Update: Studio v2.1.2 fix for rendered PDF's </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/660242548/TouchCast+Studio+404+Quota+Reached\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Educator Free Account Quota information </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/652967950/Studio+v2.1.1+Announcement\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Studio v2.1.1 Update Announcement </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/608895149/IMPORTANT+ANNOUNCEMENT+Educators+version+of+Fabric+Portal+Migration+for+Studio+2.0\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">IMPORTANT NOTICE: Educational User Specific Studio 2.0 Update and Migration information to Fabric Portal </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/607649916/IMPORTANT+NOTICE+Update+and+Migration+to+Fabric+Portal+and+Studio+2.0\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">IMPORTANT NOTICE: Enterprise User Specific Studio 2.0 Update and Migration information to Fabric Portal</a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Customer Support Knowledge Base </a>","defaultLanguageHeader":"Announcements and Updates","defaultLanguageMessage":"*IMPORTANT NOTICE:*\nPitch for Windows 10 (UWP)\nDate: January 23, 2019\nWe will be releasing an update to TouchCast Pitch for Windows 10 devices. If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our [recommend minimum spec. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements]\n\n\n\n\n*System Maintenance Schedule*\nDate: January 20, 2019\nTime: 21:00 EST, 02:00 UTC\nSystem Maintenance is for sustaining the security, availability, and performance of the infrastructure supporting TouchCast services.\nWindow: 1 hour\nTouchCast will be performing scheduled maintenance during the above window. This maintenance will impact the viewing of touchcasts created PRIOR to July 2018 and will last for 15 minutes within the one hour window specified.\n\n\n[Update: Studio v2.1.2 fix for rendered PDF's |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/684687368/Update+Studio+v2.1.2+fixes+PDF+rendering+issues]\n\n[Educator Free Account Quota information |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/660242548/TouchCast+Studio+404+Quota+Reached]\n\n[Studio v2.1.1 Update Announcement |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/652967950/Studio+v2.1.1+Announcement]\n\n[IMPORTANT NOTICE: *Educational User Specific* Studio 2.0 Update and Migration information to Fabric Portal |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/608895149/IMPORTANT+ANNOUNCEMENT+Educators+version+of+Fabric+Portal+Migration+for+Studio+2.0]\n\n[IMPORTANT NOTICE: *Enterprise User Specific* Studio 2.0 Update and Migration information to Fabric Portal|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/607649916/IMPORTANT+NOTICE+Update+and+Migration+to+Fabric+Portal+and+Studio+2.0]\n\n\n\n\n[*Customer Support Knowledge Base* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"TouchCast Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://touchcastllc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}