Service Desk

{"xsrfToken":"BCHD-FSN8-BJYL-TGS4_0259953202ba3dbd564c1ff479e929dfbfdc89eb_lout","branding":{"id":"2","key":"cs","name":"TouchCast Help Center","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d15145","headerLinkHoverBGColor":"#d15145","headerBadgeColor":"#d15145"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8a4adc7b-b93f-490c-8377-f0a802cb0549/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzE5ZGQ1Zi00ZjcxLTRmYmYtYjZlZS0wNzJmNWE2Y2ExMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhNGFkYzdiLWI5M2YtNDkwYy04Mzc3LWYwYTgwMmNiMDU0OSI6WyJyZWFkIl19LCJleHAiOjE1NDAzNDg0OTUsIm5iZiI6MTU0MDM0NzgzNX0.Hm5TK74h_BCS5YoGt8s65oEn2NkWRSSpSrJx1OuuFAs&client=3719dd5f-4f71-4fbf-b6ee-072f5a6ca12b&mode=fit","logoId":"8a4adc7b-b93f-490c-8377-f0a802cb0549","isLogoAvailable":true,"helpCenterTitle":"Welcome to TouchCast Support","sharedPortalName":"TouchCast Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to TouchCast Support","sharedPortalName":"TouchCast Support","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2e474e","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10500,"serviceDeskId":2,"name":"TouchCast Help Center","description":"Welcome to the TouchCast support page! Please use the search bar to find support articles. If you are unable to find what you are looking for, submit a support request using the link below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"56","key":"c636576b-0dd4-4f06-9c95-93cdd68c38bd","name":"Data Purge/Export","descriptionHtml":"","callToAction":"Data Purge/Export","introHtml":"To request a data deletion or export per GDPR regulations please choose this request type","icon":11412,"groups":[2]},{"id":"50","key":"327a291b-77ca-4b82-8d2b-2db45117f40a","name":"Billing and Subscription Inquiries","descriptionHtml":"","callToAction":"Billing and Subscription Inquiries","introHtml":"If you have an active subscription or are looking for more information about subscriptions, please submit that here. Please read the <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/610861222/Billing+Subscription+FAQ+s\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Billing and Subscription FAQ's </a> before submitting a request","icon":11417,"groups":[2]},{"id":"8","key":"technicalsupport","name":"General Support Questions","descriptionHtml":"","callToAction":"General Support Questions","introHtml":"If you can't find a resolution in our <a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/overview\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">TouchCast Knowledge Base </a>, please submit a support ticket detailing the issue you're experiencing.","icon":10427,"groups":[2]},{"id":"51","key":"12c9565f-4d56-4a79-804a-57cd84da42ff","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Report irregular app behavior. Please submit as much information including screenshots or video captures of the issue you're experiencing.","icon":11410,"groups":[2]},{"id":"14","key":"suggestimprovement","name":"Suggest Feature or Service","descriptionHtml":"","callToAction":"Suggest Feature or Service","introHtml":"See a place where we can do better? We're all ears.","icon":10407,"groups":[2]}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8,51,14,50,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87067e49-b29b-3e91-8eb7-78c73d2d38b5","appLinkName":"Confluence (touchcastllc.atlassian.net)","appLinkUrl":"https://touchcastllc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://touchcastllc.atlassian.net/wiki/spaces/CS"},"labels":[],"projectKey":"CS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Announcements and Updates","userLanguageMessageWiki":"<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/684687368/Update+Studio+v2.1.2+fixes+PDF+rendering+issues\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Update: Studio v2.1.2 fix for rendered PDF's </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/660242548/TouchCast+Studio+404+Quota+Reached\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Educator Free Account Quota information </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/652967950/Studio+v2.1.1+Announcement\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Studio v2.1.1 Update Announcement </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/608895149/IMPORTANT+ANNOUNCEMENT+Educators+version+of+Fabric+Portal+Migration+for+Studio+2.0\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">IMPORTANT NOTICE: Educational User Specific Studio 2.0 Update and Migration information to Fabric Portal </a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/607649916/IMPORTANT+NOTICE+Update+and+Migration+to+Fabric+Portal+and+Studio+2.0\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">IMPORTANT NOTICE: Enterprise User Specific Studio 2.0 Update and Migration information to Fabric Portal</a> \n<a href=\"https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Customer Support Knowledge Base </a>","defaultLanguageHeader":"Announcements and Updates","defaultLanguageMessage":"[Update: Studio v2.1.2 fix for rendered PDF's |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/684687368/Update+Studio+v2.1.2+fixes+PDF+rendering+issues]\n\n[Educator Free Account Quota information |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/660242548/TouchCast+Studio+404+Quota+Reached]\n\n[Studio v2.1.1 Update Announcement |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/652967950/Studio+v2.1.1+Announcement]\n\n[IMPORTANT NOTICE: *Educational User Specific* Studio 2.0 Update and Migration information to Fabric Portal |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/608895149/IMPORTANT+ANNOUNCEMENT+Educators+version+of+Fabric+Portal+Migration+for+Studio+2.0]\n\n[IMPORTANT NOTICE: *Enterprise User Specific* Studio 2.0 Update and Migration information to Fabric Portal|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/607649916/IMPORTANT+NOTICE+Update+and+Migration+to+Fabric+Portal+and+Studio+2.0]\n\n\n\n\n[*Customer Support Knowledge Base* |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/583925803/TouchCast+Customer+Knowledge+Base]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true},"sharedPortal":{"name":"TouchCast Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://touchcastllc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}