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Some users have reported that in the case of an unstable app with frequent crashes, they have not been able to keep the app open long enough to retrieve the logs. If that happens, we can provide the user with a script to enter into their machine's terminal interface, and retrieve the logs without needing to open the app.
- To open the command line open , a) Open the start menu, find the Windows System folder, and in this folder will be Command Prompt or b) Open up the search bar and type "cmd" and run
- Run this command in the terminal interface of your machine, which will open the Logs folder
- %SystemRoot%\explorer.exe "C:\Users%USERNAME%\AppData\Local\Packages\TouchCast.TCPitch_yer8d0xf633je\LocalState\Logs"
- Once the zip file is generated, please send it over to us so we can investigate this issue further.