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Some users have reported that in the case of an unstable app with frequent crashes, they have not been able to keep the app open long enough to retrieve the logs. If that happens, we can provide the user with a script to enter into their machine's terminal interface, and retrieve the logs without needing to open the app.
- Please To open the command line open up the search bar and type "cmd" and run this command in the terminal interface of your machine, which will open the Logs folder
- %SystemRoot%\explorer.exe "C:\Users%USERNAME%\AppData\Local\Packages\TouchCast.TCPitch_yer8d0xf633je\LocalState\Logs"
- Once the zip file is generated, please send it over to us so we can investigate this issue further.