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  • To open the command line,  a) Open the start menu, find the Windows System folder, and in this folder will be Command Prompt or b) Open up the search bar and type "cmd"
  • Run this command in the terminal interface of your machine, which will open the Logs folder 
  • %SystemRoot%\explorer.exe "C:\Users%USERNAME%Users\%USERNAME%\AppData\Local\Packages\TouchCast.TCPitch_yer8d0xf633je\LocalState\Logs"
  • Once the zip file is generated, please send it over to us so we can investigate this issue further.