Touchcast for Teams Engagement Features
Touchcast for Teams offers 2 native engagement features as part of the app: survey and Q&A. Both of the features will be available by default from the standard version of the widget that is used across all Iconic Venues as well as the custom venue with Multispeaker (or Panel) option.
Engagement feature: Survey
Setting up the survey
With the help of organization admins or Touchcast superadmin, a survey can be set up from the admin panel interface.
Currently, two types of questions are possible: open-ended(text) and close-ended (radio buttons). A survey can have multiple questions.
Launching the survey
A survey is available to all meeting owners in the organization in the Engagements tab to launch it during their meetings.
When a survey is launched, it is displayed for meeting attendees to submit their responses.
Survey responses and analytics are available from the organization panel or superadmin interface.
The speaker can choose the survey they want to launch and review the survey details before launching it.
Engagement feature: Questions and Answers
Speaker POV
A speaker can enable the Q&A feature by using the toggle under Widget -> Engagement -> Q&A. Before the feature is enabled, attendees will not see it.
Once attendees start submitting their questions, they will be seen by everyone.
En
Once the toggle is set to ON, the Speaker can announce to the attendees that they are free to post their questions via the panel on the right.
All questions will have the following options on the Speaker view:
Attendee name (for anonymous attendees it will be the name they entered prior to joining the call)
Time when the question was posted
Option to add the question to favorites/bookmark it
Option to delete it
Question text
Number of votes
Button to mark the question as answered
Additionally, as more questions are coming in, it’s possible to search or sort them.
If the question asked is inappropriate, the speaker can remove it. Once removed, it will disappear from the panel for all speakers and attendees in the meeting, but it will be recorded in the database with the proper status.
Questions are not stored in the widget if you (Speaker) stop the session and reconnect to it later.
However, they are stored in the database and can be retrieved. The following information is stored:
Question itself
How many upvotes it received
Author’s name (if available)
Date and time of submission (UTC)
State: Raised, Answered, Removed.
Attendee POV
After the Q&A feature is enabled by the Speaker, attendees will be shown a disclaimer. They need to push the confirmation button before they can participate in the activity: see questions posted by others or post their own.
Once they confirm, they will see an invitation to start submitting their questions.
As the session progresses and questions are posted, this will be reflected in the panel. The attendees will be seeing all questions that have been submitted with the following parameters:
Name of the attendee who posted the question
Time of posting
Number of upvotes
“Answered” label, if the Speaker marked the question as answered
Attendees should be encouraged to use the Upvote feature so that the speaker can evaluate which questions raise the most interest and therefore given attention.