Touchcast for Teams Engagement Features

Touchcast for Teams offers 2 native engagement features as part of the app: survey and Q&A. Both of the features will be available by default from the standard version of the widget that is used across all Iconic Venues as well as the custom venue with Multispeaker (or Panel) option.

Engagement feature: Survey

Setting up the survey

With the help of organization admins or Touchcast superadmin, a survey can be set up from the admin panel interface.

Currently, two types of questions are possible: open-ended(text) and close-ended (radio buttons). A survey can have multiple questions.

Open

Admin interface of setting up a survey.

Launching the survey

A survey is available to all meeting owners in the organization in the Engagements tab to launch it during their meetings.

When a survey is launched, it is displayed for meeting attendees to submit their responses.

Survey responses and analytics are available from the organization panel or superadmin interface.

Open

Surveys available for meeting owner.

 The speaker can choose the survey they want to launch and review the survey details before launching it.

Engagement feature: Questions and Answers

Speaker POV

A speaker can enable the Q&A feature by using the toggle under Widget -> Engagement -> Q&A. Before the feature is enabled, attendees will not see it.

Once attendees start submitting their questions, they will be seen by everyone.

En

Once the toggle is set to ON, the Speaker can announce to the attendees that they are free to post their questions via the panel on the right.

All questions will have the following options on the Speaker view:

• Attendee name (for anonymous attendees it will be the name they entered prior to joining the call)

• Time when the question was posted

• Option to add the question to favorites/bookmark it

• Option to delete it

• Question text

• Number of votes

• Button to mark the question as answered

Additionally, as more questions are coming in, it’s possible to search or sort them.

If the question asked is inappropriate, the speaker can remove it. Once removed, it will disappear from the panel for all speakers and attendees in the meeting, but it will be recorded in the database with the proper status.

Questions are not stored in the widget if you (Speaker) stop the session and reconnect to it later.

However, they are stored in the database and can be retrieved. The following information is stored:

• Question itself

• How many upvotes it received

• Author’s name (if available)

• Date and time of submission (UTC)

• State: Raised, Answered, Removed.

Attendee POV

After the Q&A feature is enabled by the Speaker, attendees will be shown a disclaimer. They need to push the confirmation button before they can participate in the activity: see questions posted by others or post their own.

Once they confirm, they will see an invitation to start submitting their questions.

As the session progresses and questions are posted, this will be reflected in the panel. The attendees will be seeing all questions that have been submitted with the following parameters:

• Name of the attendee who posted the question

• Time of posting

• Number of upvotes

• “Answered” label, if the Speaker marked the question as answered

Attendees should be encouraged to use the Upvote feature so that the speaker can evaluate which questions raise the most interest and therefore given attention.