TouchCast: Troubleshooting App Connectivity

If you are having issues connecting or logging in with one of our products to the internet, please follow these following steps:

1. Make sure your device is connected to a stable network.
2. Check to see if other applications are connecting.
3. Restart the application and attempt logging back in.
4. Restart your device.
5. If there's an iOS or app update, update and retest.
6. If you have an antivirus or ad-blocker running in the background, make sure you've allowed the app access to the internet (or disable it temporarily to allow for access). 
7. Make sure that the following endpoints and ports are whitelisted in your firewall or proxy settings in order for TouchCast Studio, Pitch and Fabric Portal to operate. Note:This may require talking to your organizations network administrator or IT department. 

There is a separate list for Teamtime.