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- This will open a window with a list of .txt files. Please copy these files and deliver them to us either via e-mail or an existing or new ticket filed at support.touchcast.com.
Some users have reported that in the case of an unstable app with frequent crashes, they have not been able to keep the app open long enough to retrieve the logs. If that happens, we can provide the user with a script to enter into their machine's terminal interface, and retrieve the logs without needing to open the app.
- Please open command line and run this command in the terminal interface of your machine, which will open the Logs folder
- %SystemRoot%\explorer.exe "C:\Users%USERNAME%\AppData\Local\Packages\TouchCast.TCPitch_yer8d0xf633je\LocalState\Logs"
- Once the zip file is generated, please send it over to us so we can investigate this issue further.