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Important note for users with older iPads:
The new 1.19.x version of TouchCast requirements will leave some older iPad owners without the ability TouchCast recently updated the third party software we use to enable users to file support tickets from inside the Studio application. You may see a prompt asking you to update to the latest version of TouchCast Studio, which may also require you to update your iPad’s operating system to iOS 10.
However some older iPads do not support Apple’s latest operating systems, which is a requirement to run versions of TouchCast Studio numbered 1.19 or higher. Therefore if you have an older iPad you may not be able to update to the newest version of the Studio application, and as a result will no longer be able to file support tickets from inside the application.
The following list of iPads will be able to update to iOS 10:
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- iPad mini 4
- iPad mini 3
- iPad mini 2
If your iPad model is not on this list, all of your support requests will need to be done , starting on Jan 1, 2018, you will no longer be able to file a support ticket inside the application. Instead, you will need to file support requests through our web portal at support.touchcast.com. Please do not submit the support request through the application, it We will continue to monitor our old support center until Dec 31, 2017. After that date, users with older iPads should not submit support requests through the application. It will not reach us!
Users with iPads on the list above will not be affected by this change and will continue to be able to file support tickets inside the application or through the web portal.
For additional detailed system requirements refer to TouchCast Studio System Requirements .