Customer Portal Announcements
- Jira Automation (Deactivated)
- Dmitry Panin
- Luke Ball (Unlicensed)
Support announcements will be housed under this page.
History of Portal announcements:
Important Notice
Date December 03, 2019
Tomorrow (December 04, 2019, 1AM EST) we are doing maintenance and upgrading our systems related to authentication. For users who did not authenticate after July 4th, 2019 we will require them to set up a new password upon their first login. For all the others no action required. We think the process will be very smooth, however, if you do encounter any problems please let us know, and we will try to resolve it in the shortest time.
Thank you,
The TouchCast Team
Important Notice
Date August 01, 2019
To all users of TouchCast Pitch on Windows:
We are pleased to announce that Pitch 1.16.2 is now available in the Microsoft Store.
Please could anyone recently affected by the below issue please update their device via the Microsoft Store
(the specific version/build you will see within Pitch post update should be 1.16.988.0)
Thank you for your patience in this matter.
The TouchCast Team
Important Notice
Date July 31, 2019
To all users of TouchCast Pitch on Windows:
We are aware that several Pitch users are experiencing issues with the latest version (v1.16.978) released into the Microsoft App Store earlier this week. These issues relate to problems with recording and inserting text, resulting in frequent crashes. We have addressed these issues and have submitted a new version (v 1.16.2) to the App Store. Unfortunately, given the submission and approval guidelines, it will take a few days before this version is available in the store.
In the meantime, we are aware that many users depend on Pitch for critical use, so we are making a side-loaded version available to download immediately. Please follow instructions in the document [HERE|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/829063290/TouchCast+Pitch+Windows+Installing+Sideloaded+Version+of+Pitch+While+Waiting+for+Hotfix] to download a temporary fix version. We would like to emphasize however that it is important for you to go back to the App Store and download the correct version once it becomes available, in order to ensure that you continue to get subsequent updates.
Thank you for your patience.
Mark Piesanen
Chief Operating Officer
Important Notice
Date July 30, 2019
Please be aware we have received numerous reports of Pitch Windows 10 crashing, post a recent update to v1.16.978. Our team is working hard to resolve this issue and will release an update asap to mitigate further problems.
Thank you for your patience.
Important Notice
Post a recent Fabric upgrade, if you experience a white frozen page please clear your browser cache.
Pitch for Windows 10
Release version 1.16
Date: July 05, 2019
• Linking of objects between scenes.
Studio
Release version 2.4
Date: July 05. 2019
• General improvements & bug fixes
Fabric
Release version 1.9.0
Date: July 05. 2019
• General improvements & bug fixes
Intercom Live Chat
Date: June 28, 2019
Please be aware we are disabling the Intercom Live Chat interface from our webpage.
If you need to contact support, please log a call via the [Support forms below|https://touchcastllc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8]
Many thanks
Pitch for Windows 10
Release version 1.15
Date: May 08, 2019
• [Now supports 1080p for local exports |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/800751661/Pitch+UWP+Resolution+Settings]
(Fabric Full HD exports - Enterprise & Business only)
• [Animate objects In & Out of scenes|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801308806/TouchCast+Pitch+Windows+Adding+Animated+Builds]
• Improved UI and bug fixes
Pitch for Mac OS
Release version 1.15
Date: May 08, 2019
• [Now supports 1080p for local exports |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801275948/TouchCast+Pitch+MacOS+Resolution+Settings]
• [Pitch Virtual Camera - present Pitch in 3rd party applications i.e Skype, Zoom etc |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/762839142/How+to+use+the+Pitch+Virtual+Camera]
• [Animate objects In & Out of scenes|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801243165/TouchCast+Pitch+MacOS+Adding+Animated+Builds]
• Improved UI and bug fixes
Studio
Release version 2.3
Date: May 3, 2019
This update includes:
• [Launch TouchCast Academy from the Studio home screen. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/728957022/What+is+TouchCast+Academy]
• [Launch TouchCast Fabric from the Studio home screen. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/551682250/TouchCast+Fabric+Portal+Fabric+Portal+User+Interface+Overview]
• [New vApp custom sound effects. (SFX) |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540690/TouchCast+Studio+vApp+Sound+FX]
• [New "email to" vApp. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540487/TouchCast+Studio+Adding+the+eMail+to+vApp]
• [New vApp animations. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797376933/TouchCast+Studio+vApp+Animation]
• Bug fixes.
Important Announcement
FAO users who use LinkedIn authentication to access the TouchCast Suite.
LinkedIn is disabling their support for using their service to authenticate into 3rd party tools. Therefore we need to ask you to set up a new way of accessing your TouchCast account. Don’t worry: your data will be preserved and nothing will be lost.
Steps:
1. Make sure you have logged out from your TouchCast account.
2. Then navigate to https://auth.touchcast.com/create-account.
3. Type your work email (the one you have been using with LinkedIn) and click Sign up button and then follow the steps.
Thanks, the TouchCast team
Pitch for Mac OS
Release version 1.14
Date: March 26, 2019
This update includes:
• In & out object animations
• Watermarks / company logos
• UI enhancements and bug fixes
Pitch for Windows 10 (UWP)
Release version 1.14
Date: March 6, 2019
This update includes:
• wipe transitions can be added in prepare mode, so that transitions display during your presentation.
• Improved UI
• General bug fixes
Educational TouchCast customers
Date: February 7 at 17:30 EST (22:30 GMT) We will be releasing our new dark theme for the Fabric Portal user interface and made sharing accessible from the player.
Bellow issue now resolved 26 April 06:00 GMT
For Non Enterprise customers only
Date: April 25, 2019
We are receiving reports that customers are experiencing issues loading Fabric. (Black screen only loads)
If this is the case, please clear your browser cache and reload Fabric web page.
We are working hard to resolve this issue.
Thanks for your patience.
Service outage
Incident dated March 7, 2019 11:00 EST / 16:00 GMT
All services were fully restored March 8, 2019 4:15 PM EST / 9:15 PM GMT
The incident was due to an AWS outage.
UPDATE March 8, 4:15 PM EST / 9:15 PM GMT
Analytics data has been fully restored.
UPDATE March 8, 03:30am EST/ 08:30am GMT
Analytic data is continuing to be restored. All other issues are now resolved.
UPDATE 1:50pm EST/ 18:50 GMT
Below is a more detailed update on which services have not yet been restored.
1. Managing users in the client admin area for business and enterprise clients.
2. Analytics dashboard for a touchcast is showing inconsistent data. This will remain until we restore the data for analytics.
3. Searching for users inside Fabric Portal when sharing a file is not functioning
We continue to investigate whether other parts of our service are affected. Our team is working to fully restore the data for search and analytics, but we anticipate that this will take several hours.
UPDATE 1:10pm EDT/ 18:10pm GMT
Search and Analytics are still impacted. We are investigating and working to resolve the issue
UPDATE 16:30 GMT
The issue has been caused by an AWS outage that affected the Touchcast login process.
The login issue has now been resolved and we are clarifying if other services have been affected
March 7 2019 @16:00 GMT
TouchCast is experiencing a service outage that is preventing users from logging into their accounts. This affects users of Studio, Pitch and Fabric with Individual, Business, Enterprise and Education accounts We are investigating the issue and will update users once we learn more.
Pitch for Windows 10 (UWP)
Date: January 23, 2019
We will be releasing an update to TouchCast Pitch for Windows 10 devices. If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our [recommend minimum spec. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements]
Studio 2.2.1 Update.
Date: January 24, 2019
We will be releasing an update to TouchCast Studio for iPad. If you don't have auto updates enabled, please make sure to update your app from the app store. This version includes some general fixes and performance enhancements when uploading your touchcasts and projects.
System Maintenance Schedule
Date: January 20, 2019
Time: 21:00 EST, 02:00 UTC
System Maintenance is for sustaining the security, availability, and performance of the infrastructure supporting TouchCast services.
Window: 1 hour
TouchCast will be performing scheduled maintenance during the above window. This maintenance will impact the viewing of touchcasts created PRIOR to July 2018 and will last for 15 minutes within the one hour window specified.
Update: Studio v2.1.2 fix for rendered PDF's
Educator Free Account Quota information