TouchCast Videos not Viewable on Touchcast.com Website

We recently received many requests in regards to our public website, Touchcast.com, not showing users their Touchcast videos when logging in. This issue is due to a recent change that was made to our website. When logging into the website, the site will default to the http://touchcast.com/mychannel URL, which will not allow you to view your video content.

A quick workaround to this issue is to not login via the "Sign In" icon on the top right corner, but rather, type touchcast.com/username and insert your username after touchcast.com/.

For example, if your TouchCast account name is abc123, you would enter touchcast.com/abc123 which will then direct you to your channel where you will be able to see all of your created content. 

Note: If your channel name has a space in it, Ex: abc 123 - use an underscore for the space. Ex: touchcast.com/abc_123

We apologize for any confusion this may have caused. Please let us know if you have any additional questions or requests by visiting support.touchcast.com.

Best,

TouchCast Support Team