TouchCast Videos not Viewable on Touchcast.com Website
- Jira Automation (Deactivated)
We recently received many requests in regards to our public website, Touchcast.com, not showing users their Touchcast videos when logging in. This issue is due to a recent change that was made to our website. When logging into the website, the site will default to the http://touchcast.com/mychannel URL, which will not allow you to view your video content.
A quick workaround to this issue is to not login via the "Sign In" icon on the top right corner, but rather, type touchcast.com/username and insert your username after touchcast.com/.
For example, if your TouchCast account name is abc123, you would enter touchcast.com/abc123 which will then direct you to your channel where you will be able to see all of your created content.
Note: If your channel name has a space in it, Ex: abc 123 - use an underscore for the space. Ex: touchcast.com/abc_123
We apologize for any confusion this may have caused. Please let us know if you have any additional questions or requests by visiting support.touchcast.com.
Best,
TouchCast Support Team