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History of Portal announcements:
*Important Notice*
Date December 03, 2019
Tomorrow (December 04, 2019, 1AM EST) we are doing maintenance and upgrading our systems related to authentication. For users who did not authenticate after July 4th, 2019 we will require them to set up a new password upon their first login. For all the others no action required. We think the process will be very smooth, however, if you do encounter any problems please let us know, and we will try to resolve it in the shortest time.
Thank you,
The TouchCast Team
*Important Notice*
Date August 01, 2019
To all users of TouchCast Pitch on Windows:
We are pleased to announce that Pitch 1.16.2 is now available in the Microsoft Store.
Please could anyone recently affected by the below issue please update their device via the Microsoft Store
(the specific version/build you will see within Pitch post update should be 1.16.988.0)
Thank you for your patience in this matter.
The TouchCast Team
*Important Notice*
Date July 31, 2019
To all users of TouchCast Pitch on Windows:
We are aware that several Pitch users are experiencing issues with the latest version (v1.16.978) released into the Microsoft App Store earlier this week. These issues relate to problems with recording and inserting text, resulting in frequent crashes. We have addressed these issues and have submitted a new version (v 1.16.2) to the App Store. Unfortunately, given the submission and approval guidelines, it will take a few days before this version is available in the store.
In the meantime, we are aware that many users depend on Pitch for critical use, so we are making a side-loaded version available to download immediately. Please follow instructions in the document [HERE|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/829063290/TouchCast+Pitch+Windows+Installing+Sideloaded+Version+of+Pitch+While+Waiting+for+Hotfix] to download a temporary fix version. We would like to emphasize however that it is important for you to go back to the App Store and download the correct version once it becomes available, in order to ensure that you continue to get subsequent updates.
Thank you for your patience.
Mark Piesanen
Chief Operating Officer
*Important Notice*
Date July 30, 2019
Please be aware we have received numerous reports of Pitch Windows 10 crashing, post a recent update to v1.16.978. Our team is working hard to resolve this issue and will release an update asap to mitigate further problems.
Thank you for your patience.
*Important Notice*
Post a recent Fabric upgrade, if you experience a white frozen page please clear your browser cache.
*Pitch for Windows 10*
Release version 1.16
Date: July 05, 2019
• Linking of objects between scenes.
*Studio*
Release version 2.4
Date: July 05. 2019
• General improvements & bug fixes
*Fabric*
Release version 1.9.0
Date: July 05. 2019
• General improvements & bug fixes
*Intercom Live Chat*
Date: June 28, 2019
Please be aware we are disabling the Intercom Live Chat interface from our webpage.
If you need to contact support, please log a call via the [Support forms below|https://touchcastllc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8]
Many thanks
*Pitch for Windows 10*
Release version 1.15
Date: May 08, 2019
• [Now supports 1080p for local exports |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/800751661/Pitch+UWP+Resolution+Settings]
(Fabric Full HD exports - Enterprise & Business only)
• [Animate objects In & Out of scenes|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801308806/TouchCast+Pitch+Windows+Adding+Animated+Builds]
• Improved UI and bug fixes
*Pitch for Mac OS*
Release version 1.15
Date: May 08, 2019
• [Now supports 1080p for local exports |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801275948/TouchCast+Pitch+MacOS+Resolution+Settings]
• [Pitch Virtual Camera - present Pitch in 3rd party applications i.e Skype, Zoom etc |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/762839142/How+to+use+the+Pitch+Virtual+Camera]
• [Animate objects In & Out of scenes|https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/801243165/TouchCast+Pitch+MacOS+Adding+Animated+Builds]
• Improved UI and bug fixes
*Studio*
Release version 2.3
Date: May 3, 2019
This update includes:
• [Launch TouchCast Academy from the Studio home screen. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/728957022/What+is+TouchCast+Academy]
• [Launch TouchCast Fabric from the Studio home screen. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/551682250/TouchCast+Fabric+Portal+Fabric+Portal+User+Interface+Overview]
• [New vApp custom sound effects. (SFX) |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540690/TouchCast+Studio+vApp+Sound+FX]
• [New "email to" vApp. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797540487/TouchCast+Studio+Adding+the+eMail+to+vApp]
• [New vApp animations. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/797376933/TouchCast+Studio+vApp+Animation]
• Bug fixes.
*IMPORTANT ANNOUNCEMENT*
FAO users who use LinkedIn authentication to access the TouchCast Suite.
LinkedIn is disabling their support for using their service to authenticate into 3rd party tools. Therefore we need to ask you to set up a new way of accessing your TouchCast account. Don’t worry: your data will be preserved and nothing will be lost.
Steps:
1. Make sure you have logged out from your TouchCast account.
2. Then navigate to https://auth.touchcast.com/create-account.
3. Type your work email (the one you have been using with LinkedIn) and click Sign up button and then follow the steps.
Thanks, the TouchCast team
*Pitch for Mac OS*
Release version 1.14
Date: March 26, 2019
This update includes:
• In & out object animations
• Watermarks / company logos
• UI enhancements and bug fixes
*Pitch for Windows 10 (UWP)*
Release version 1.14
Date: March 6, 2019
This update includes:
• wipe transitions can be added in prepare mode, so that transitions display during your presentation.
• Improved UI
• General bug fixes
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