Support announcements will be housed under this page.
History of Portal announcements:
*Pitch for Mac OS*
Release version 1.14
Date: March 26, 2019
This update includes:
• In & out object animations
• Watermarks / company logos (Enterprise only)
• UI enhancements and bug fixes
*Pitch for Windows 10 (UWP)*
Release version 1.14
Date: March 6, 2019
This update includes:
• wipe transitions can be added in prepare mode, so that transitions display during your presentation.
• Improved UI
• General bug fixes
*Educational TouchCast customers*
Date: February 7 at 17:30 EST (22:30 GMT) We will be releasing our new dark theme for the Fabric Portal user interface and made sharing accessible from the player.
Bellow issue now resolved 26 April 06:00 GMT
*For Non Enterprise customers only*
Date: April 25, 2019
We are receiving reports that customers are experiencing issues loading Fabric. (Black screen only loads)
If this is the case, please clear your browser cache and reload Fabric web page.
We are working hard to resolve this issue.
Thanks for your patience.
*Service outage*
Incident dated March 7, 2019 11:00 EST / 16:00 GMT
All services were fully restored March 8, 2019 4:15 PM EST / 9:15 PM GMT
The incident was due to an AWS outage.
UPDATE March 8, 4:15 PM EST / 9:15 PM GMT
Analytics data has been fully restored.
UPDATE March 8, 03:30am EST/ 08:30am GMT
Analytic data is continuing to be restored. All other issues are now resolved.
UPDATE 1:50pm EST/ 18:50 GMT
Below is a more detailed update on which services have not yet been restored.
1. Managing users in the client admin area for business and enterprise clients.
2. Analytics dashboard for a touchcast is showing inconsistent data. This will remain until we restore the data for analytics.
3. Searching for users inside Fabric Portal when sharing a file is not functioning
We continue to investigate whether other parts of our service are affected. Our team is working to fully restore the data for search and analytics, but we anticipate that this will take several hours.
UPDATE 1:10pm EDT/ 18:10pm GMT
Search and Analytics are still impacted. We are investigating and working to resolve the issue
UPDATE 16:30 GMT
The issue has been caused by an AWS outage that affected the Touchcast login process.
The login issue has now been resolved and we are clarifying if other services have been affected
March 7 2019 @16:00 GMT
TouchCast is experiencing a service outage that is preventing users from logging into their accounts. This affects users of Studio, Pitch and Fabric with Individual, Business, Enterprise and Education accounts We are investigating the issue and will update users once we learn more.
*Pitch for Windows 10 (UWP)*
Date: January 23, 2019
We will be releasing an update to TouchCast Pitch for Windows 10 devices. If you don't have auto updates enabled, please update your app from the Microsoft Store. This version has improved application performance especially for devices that sit near the low range of our [recommend minimum spec. |https://touchcastllc.atlassian.net/wiki/spaces/CS/pages/580452484/TouchCast+Pitch+Windows+System+Requirements]
*Studio 2.2.1 Update.*
Date: January 24, 2019
We will be releasing an update to TouchCast Studio for iPad. If you don't have auto updates enabled, please make sure to update your app from the app store. This version includes some general fixes and performance enhancements when uploading your touchcasts and projects.
System Maintenance Schedule
Date: January 20, 2019
Time: 21:00 EST, 02:00 UTC
System Maintenance is for sustaining the security, availability, and performance of the infrastructure supporting TouchCast services.
Window: 1 hour
TouchCast will be performing scheduled maintenance during the above window. This maintenance will impact the viewing of touchcasts created PRIOR to July 2018 and will last for 15 minutes within the one hour window specified.
Update: Studio v2.1.2 fix for rendered PDF's
Educator Free Account Quota information