Touchcast MentorShop FAQ

In this section, we'll review the most frequently asked questions from users of Touchcast MentorShop.

• How do I get started generating my own MentorShop? Easy, all you need to do is enter your existing web-shop’s URL into the creation wizard to get started. The wizard will use your existing site as a template for the creation of your MentorShop and provide you with a number of suggested AI-powered associates. Once you’ve defined the associates it’s time to fine-tune the look and feel of your MentorShop, and adjust everything from layout to colors and lighting. Once you’ve finalized the design of your MentorShop you simply have to use the embed functionality. This will provide you with the code required to embed the MentorShop into your existing website and allow your customers to experience a completely new way of shopping online.

• Do I need my own LLM deployment to use with MentorShop? No, MentorShop comes as a complete service including the LLM deployment, and requires no additional services to function.

• Can I generate my own associates based on real people instead of using the generated avatars?Yes, simply upload a picture or video of the subject to begin the process of generating a digital twin that you can use with your MentorShop.

• Can I design my own store background instead of the generated ones? Yes, upload the design in the form of a high-resolution image. Keep in mind the specified requirements for the images to ensure optimal outcomes.

• Can I update or change my store once it’s published? Yes, you can update the MentorShop at any time using the editing interface. Simply make the changes you require and republish the updated MentorShop once you’re done.

• Can I add support for additional languages besides English on my MentorShop? Yes, you can enable multi-lingual support in the creation wizard and define additional languages to be supported.

• Can I monitor the outcomes of MentorShop interactions? Yes, transcripts of all conversations are retained within the platform for analytical purposes. MentorShop also includes robust analytics as part of the base offering to ensure maximal success.

• Is MentorShop a trustworthy solution? Yes, Touchcast is fully SOC2 Type II and GDPR-compliant.

• Can I share and collaborate on my MentorShop with my colleagues? Yes, MentorShop enables you to share MentorShops and Avatars between colleagues to build the best possible MentorShop.