TouchCast Studio: Network Connectivity Issues

If you're experiencing network connection issues with your wifi, ISP or school system there could be a number of reasons. Follow these troubleshooting steps to resolve connectivity issues.

1. If you're in a school setting, there's a chance you have a firewall or proxy system in place preventing access to certain social websites which could be interfering with TouchCasts connection to the server.
2. We've learned that many schools share TouchCast accounts between students which is a bad idea since TouchCast won't work if two devices are logged into the same account. If you're getting kicked out of the app, this is likely the issue.
3. If you're still experiencing network issues and aren't at a school setting, make sure that your wifi is functioning properly in another app such as a web browser.
4. If it's still not working, check another device. If it's happening across devices, you may need to restart your wifi router.
5. Contact your ISP to see if your network is functioning normally. Often they will run a quick test over the phone to see if your internet is responsive and offer additional troubleshooting steps.
6. If your internet is working normally with other apps and devices and the TouchCast application is still having issues, attempt to reset your iPad and re-install the application from the app store.
7. If you're still having the same issue after the above steps are taken, please contact us to file a ticket for additional support.