TouchCast Studio: Network Connectivity Issues
If you're experiencing network connection issues with your wifi, ISP or school system there could be a number of reasons. Follow these troubleshooting steps to resolve connectivity issues.
- If you're in a school setting, there's a chance you have a firewall or proxy system in place preventing access to certain social websites which could be interfering with TouchCasts connection to the server.
- We've learned that many schools share TouchCast accounts between students which is a bad idea since TouchCast won't work if two devices are logged into the same account. If you're getting kicked out of the app, this is likely the issue.
- If you're still experiencing network issues and aren't at a school setting, make sure that your wifi is functioning properly in another app such as a web browser.
- If it's still not working, check another device. If it's happening across devices, you may need to restart your wifi router.
- Contact your ISP to see if your network is functioning normally. Often they will run a quick test over the phone to see if your internet is responsive and offer additional troubleshooting steps.
- If your internet is working normally with other apps and devices and the TouchCast application is still having issues, attempt to reset your iPad and re-install the application from the app store.
- If you're still having the same issue after the above steps are taken, please contact us to file a ticket for additional support.